1. DefinitionsThe “website” means http://www.extensionplans.net and all the pages, content and sub-domains contained therein. “Extensionplans.net”,”the business”, "us", "we", "our" and "ours" means EP Holdings Ltd, a limited company, registered in England, no 09356262."Service" means any procedure or service that is provided by extensionplans.net which includes, but is not limited to: information, services and products provided through the website, or by telephone or email."Customers" means any person who makes an enquiry on the website for extensionplans.net to quote on or anyone making use of our services.“Users” and “user” means anyone using the website including Customers. “Project”, “Projects” “Work” or “Works” means any job or jobs submitted or requested by a Customer. “Design Project” and “Design Projects” shall include our initial design service, detailed design service and any other design services provided by us
3. Customer Terms and Conditions 3.1 Customer Registration In order to make an enquiry about a Project a customer must complete and submit a Customer Enquiry Form on our website or at a trade exhibition or telephone our office premises . Users must be over the age of 18 and we reserve the right to limit the access of any user that we consider suspect, acting in bad faith or under the guise of a false identity or any other reason. Making an enquiry for a Project with extensionplans.net is free. Upon receipt of the enquiry, we will contact the Customer to discuss their requirements which may require an initial meeting.If a Customer wishes to change the details of their enquiry or personal details such as telephone number or address, this can be done through e-mailing the business. 3.2 Payment Terms All payments for any Project shall be made to EP Holdings Ltd. 3.2.1 Initial Design Service.The Initial Design Service fee will be payable on completion of the property survey – the cost of this will be as quoted by us and as advertised on our website. No work will commence on the design of a project until this fee has been paid in full. 3.2.2 Detailed Design Service.One half of our Detailed Design Service fee is payable upon completion of planning drawings prior to submission to the Local Authority. The Local Authority Planning fee or Lawful Development Certificate application fee is also payable at this stage as required by the Local Authority. The remaining half of our Detailed Design fee is payable upon completion of the Building Regulations drawings prior to submission to the Local Authority or private Building Inspector. This fee is due in full upon issuing of the first draft of the Building Regulations drawings to the customer. The Building Regulations plan fee (N.B. This may be paid directly by the Customer to the Building Inspector), structural engineer's fee and any other third party fees such as thermal calculations fee are also payable at this stage. There may be additional third party fees required by Party Wall surveyors or other interested parties such as management companies. If required, extensionplans.net will provide pdf copies of plans to obtain third party consents. Any fees charged by a third party will be payable by the Customer. We reserve the right to charge an additional design fee if additional work is generated. 3.2.3 Late PaymentExtensionplans.net shall reserve the right to apply an interest charge of 2.5% per month for late payment. Any cheques which do not clear will incur a fee of £10. 3.3 CancellationAny cancellation must be in writing. If the Customer cancels the Initial Design Service before the property survey is carried out, we reserve the right to charge an administration fee of £100. Where paid, the Customers Initial Design Service payment will be returned to the Customer (less the administration fee where applicable). If the Customer cancels the Initial Design Design after we have carried out the survey, but before we have completed the Initial Design work, half the Initial Design Service fee will be payable. If the Customer cancels the Initial Design Service after we have completed the design, the fee will be payable in full. If the Customer cancels the Detailed Design Service, the Customer will be liable for payment for any planning or building regulations drawings, preparation of work specification, etc that has been completed by us including any third party fees which have been incurred. 3.4 Design Projects Liability 3.4.1 Access It is the Customer’s responsibility to ensure that the property is clear of furniture, goods etc. to enable extensionplans.net to access the property to carry out any surveys or inspections. It is also the Customer’s responsibility to ensure that the property provides a safe working environment. We reserve the right to decline to carry out the survey if the environment is unsafe. 3.4.2 Planning PermissionExtensionplans.net cannot guarantee that a Design Project will obtain planning permission or a Lawful Development Certificate. We will aim to design a scheme that meets planning guidance and policy but an application can be refused. We will generally seek to redesign and resubmit a further planning application for which, subject to the extent of the works, we usually charge a nominal fee of £250 excluding any third party fees. We will, If required, introduce a specialist planning consultant to appeal against a refusal decision and the cost of this work will be in addition to our design fee. 3.4.3 Legal RestrictionsExtensionplans.net does not carry out legal investigations into the viability of the proposals and will prepare a scheme on the assumption that the instructing Customer is the freeholder/controlling owner of the property. The Customer should therefore advise extensionplans.net if there are any legal restrictions such as restrictive covenants, third party rights of way etc. that may affect the scheme. Extensionplans.net usually provides general advice only on whether the proposal is affected by the Party Wall Etc. Act 1996. Additional specialist Party Wall advice/services may be required and any additional fees charged by a Party Wall Surveyor will be in addition to our design fee. Grant of planning consent does not necessarily mean that proprietary rights of adjacent owners/occupiers, such as rights to light or restrictive covenants have been waived, or overcome. The Customer may need specialist advice to deal with such issues.Unless the Customer provides specific information on physical restrictions on the property, such as unusual ground conditions, sewers or drains, Tree Preservation Orders, etc. extensionplans.net will assume that there are no onerous restrictions. Any restrictions that come to light through the planning process will be notified to the Customer. We do not hold information on public utilities and services, and it is assumed that the location of services will not affect the scheme in any way. 3.4.4 Building RegulationsBuilding Regulations drawings are prepared without invasive investigation (e.g. external trial holes, lifting floor coverings to check floor joists, etc.) and therefore are likely to require amendments prior to receipt of Conditional and Unconditional Building Regulations Approval. We may need site information from you or the appointed Contractor after building works have commenced to revise plans to obtain these approvals. Amendments requested by Building Control may affect any building quotations given to the Customer.Building work may commence prior to issue of the Building Regulations Approval Notice (Conditional or Unconditional) but this is carried out at the Customers risk. If a Building Regulations Completion Certificate is required by the Customer upon completion of the works, an additional fee may be payable by the Customer to the Local Authority or Private Building Inspector. 3.4.5 Construction (Design and Management) Regulations 1994Customers should note that any design work carried out other than for a private residential Customer, occupied by the Customer, may be subject to the Construction (Design and Management) Regulations 1994 and require the appointment of a Planning Supervisor. Fees for this service will be in addition to our design fee. 3.4.6 Copyright All plans prepared by extensionplans.net remain the property and copyright of extensionplans.net. 3.4.7 Issuing of Information/Files All documents will be issued in pdf format to the Customer and/or their suppliers and consultants. We do not issue any native files to the customer and/or their suppliers and consultants (e.g. dwg or CAD files, word documents, excel spreadsheets, etc.). We do not issue hard (paper) copies of drawings, documents, files, etc. 3.5 Statutory Rights Nothing in these terms shall be construed so as to reduce or in any way modify the rights to which you have or will become entitled to under any statutory provisions.